Our WordPress Site Care Plans

Yes, you can!  Each plan is billed monthly.

If you cancel at the beginning of the month, we will honour the commitment and care for your website until the end of the month.

We use the ManageWP service for creating and managing site backups.  These are stored on servers in the USA.

We can also offer European data centre storage if you have European customers, and your site needs to comply with GDPR.

Speak with us if you think this will cause an issue.  We can find an alternative country-specific solution for you.

We try to minimise downtime for your site so we'll ask you when the best time is to perform updates.

We also recommend that you implement a custom WordPress Maintenance Mode Page rather than use the built-in one, to give your customers a better experience.

A small job is a task that can be completed in under 30 minutes.  Small jobs do not roll over to the next month and exclude SEO tasks.

If a job is going to take longer than 30 minutes, we will give you a development quote.  Our discounted development rate is $198 per hour - that's a 10% discount off our normal $220 hourly rate.

We use a product called Zendesk.  Support tickets have unique IDs and are largely managed via email.

We find that some business owners like to ask our opinion on WordPress-related matters like which plugin to use for X or what's the best way of achieving Y.

As long as it's WordPress-related then we'll try our best to help you as expert WordPress consultants.

Consultancy time does not roll over to the next month.

These types of sites have many moving parts and usually link out to external sites like payment gateways.

This makes the management of the site more complex and time consuming.

We monitor your Google analytics data for traffic spikes that are 75% and above.

A traffic spike is can be an early indication of a security issue or that the web server is going to become overloaded.

Responding early allows us to try and mitigate the issue.

Traffic spikes could also be a result of your great marketing or content going viral.

We will require admin access to your Google Analytics account to implement this monitor, or we can walk you through creating it and adding our email address.

A staging server is a copy of your live (production) website.

The staging server is separate from your production server.

We use a staging server to test WordPress core, theme and plugin updates on your website before applying those to your live website.

We can use your existing website provider's staging service or spin up one of our own.

Please note that the staging server can only detect issues with applying WordPress core, theme and plugin updates or small jobs.

This staging server is not meant to be used for large development projects or matching production environment conditions for site stress testing.

No, Virtual Private Server (VPS) management is not a service that we provide.

Talk to your website hosting company, most will offer a VPS management service.

Yes, we will install:

• ManageWP Worker - ManageWP is a service we use to monitor and update websites.
• Wordfence which is our preferred security solution to protect and secure your website from bad actors.

Depending on your setup we may also install

• Stream which monitors your site activity. This is a great tool for tracking user activity such as registrations and updates.

If we need to install additional plugins we will let you know in advance.

Performance Notes:

• ManageWP Worker: This places no additional performance strain on your website.
• Wordfence: We set the daily file scan to the wee hours of the night to minimise performance issues.
• Stream: This plugin will place a performance strain on your website but we will minimise this by only turning on monitoring activities we need to diagnose issues.

We use two software services to monitor your website in 15-minute intervals to ensure it is responding (up).

If your website service fails, our monitors will catch that and send us an alert.

We can either deal with the situation ourselves or raise a ticket with the hosting company on your behalf.

If the outage is prolonged we will notify you by your preferred method, email, SMS or phone.

Sorry, the time allocated for jobs and consultancy does not stack or roll-over to the next month. We do offer a discounted rate for development with this plan!

No, we're not a hosting company.
You will need to arrange an SSL certificate directly with your current web hosting provider. They will install it onto your web server.
Note: You should not have to pay for an SSL certificate. The organisation https://letsencrypt.org/ offers free SSL certificates and your web hosting provider should be using this service or offering a free SSL certificate of their own.

No sorry.
We're not a hosting company. We help manage your WordPress website for you but not the underlying web hosting system.
For premium WordPress managed hosting, we would recommend WP Engine, Flywheel or Kinsta.
For mid-level hosting, we would recommend SiteGround.

Yes, we can look after your WooCommerce, Easy Digital Download or other WordPress e-commerce website on our WP Wingman Three plan.