Our WordPress Site Care Plans

Yes, you can!  Each plan is billed monthly.

We use the VaultPress service for creating and managing site backups.  These are stored on servers in the USA.

If you have European customers, and your site stores any personal data you will have to update your privacy policy to include this in accordance with GDPR.

Speak with us if you think this will cause an issue.  We can find an alternative country-specific solution for you.

We try to minimise downtime for your site so we'll ask you when the best time is to perform updates.

We also recommend that you implement a custom WordPress Maintenance Mode Page rather than use the built-in one, to give your customers a better experience.

Something that can be done in under 30 minutes.  Small jobs do not roll over to the next month.

If a job is going to take longer than 30 minutes, we will give you a development quote.  Our discounted development rate is $200 per hour - that's a 12.5% discount off our normal $220 hourly rate.

We use a product called Zendesk.  Support tickets have unique IDs and are largely managed via email.

We find that some business owners like to ask our opinion on WordPress-related matters like which plugin to use for X or what's the best way of achieving Y.

As long as it's WordPress-related then we'll try our best to help you as expert WordPress consultants.

Consultancy time does not roll over to the next month.

These types of sites have many moving parts and usually link out to external sites like payment gateways.

This makes the management of the site more complex and time consuming.

We monitor your Google analytics data for traffic spikes that are 75% and above.

A traffic spike is can be an early indication of a security issue or that the web server is going to become overloaded.

Responding early allows us to try and mitigate the issue.

Traffic spikes could also be a result of your great marketing or content going viral.

We will require admin access to your Google Analytics account to implement this monitor, or we can walk you through creating it and adding our email address.

It's a copy of your production (live) website that you can test scenarios on such as updating complex plugin combinations or rolling out new website features.

The staging server is separate from your production server.

Once you are happy with changes on staging we can copy the site over to production.

We use Digital Ocean droplets for our staging servers.  The default staging server included in the price has 2GB RAM, 2 virtual CPU cores and 60GB storage which should be sufficient for most WordPress business cases.

If you would like to mirror your production server environment's RAM and CPU we can work with you to do that at an additional cost per month for the extra resources.

No, Virtual Private Server (VPS) management is not a service that we provide.

Talk to your website hosting company, most will offer a VPS management service.

Yes, we will install:

• Jetpack which is required for VaultPress backups (don't worry - we will turn everything else off so it doesn't impact performance)
• Wordfence which is our preferred security solution

Depending on your setup we may also install

• Stream which monitors your site activity. This is a great tool for tracking user activity such as registrations and updates.

If we need to install additional plugins we will let you know in advance.

We use two software services to monitor your website in 15-minute intervals to ensure it is responding (up).

If your website service fails, our monitors will catch that and send us an alert.

We can either deal with the situation ourselves or raise a ticket with the hosting company on your behalf.

If the outage is prolonged we will notify you by your preferred method, email, SMS or phone.

Sorry, the time allocated for jobs and consultancy does not stack or roll-over to the next month. We do offer a discounted rate for development with this plan!